Legal document

How to Delete Your Serena Data or Account

Updated on Sep 1, 2026 v 2026.09.01

In short

  • Serena lets guests delete their technical session and linked users delete their account directly in Settings.
  • Deletion removes Serena data on the device and the associated operational data; a linked account deletion also removes any remote encrypted backup.
  • Deleting Serena data does not cancel or refund an App Store or Google Play subscription, while Pix never renews automatically.

This page applies to the Serena AI Companion mobile app for Android and iOS. Serena is a wellness-focused AI companion, not a medical or health service.

Delete Serena Data in the App

You can delete Serena data whether you are using a technical guest session or have voluntarily linked Google or Apple.

  1. Open Serena.
  2. Open Settings.
  3. In Danger Zone, select Delete Account.
  4. Review exactly what will be deleted.
  5. If you have a store subscription, use Manage plan first if you want to cancel future renewal.
  6. Select Permanently delete Serena data for a guest session or Permanently delete account for a linked account.
  7. Confirm the final permanent-deletion alert. A linked account may require recent Google or Apple authentication.

After successful deletion, Serena returns to its initial language screen. An internet connection is required because Serena completes the remote deletion steps before resetting local data. If a required remote step fails, the App does not present the deletion as successful and lets you retry.

What the In-App Flow Deletes

For a technical guest session, Serena deletes or initiates deletion of:

  1. The guest Firebase Authentication identifier and associated Serena operational data, subject to required retention.
  2. Conversations, memories, tasks, reminders, preferences, local keys, cached access state, and other Serena data on that device.

For an account linked to Google or Apple, Serena deletes or initiates deletion of:

  1. The linked Firebase Authentication account and associated Serena operational data, subject to required retention.
  2. Google or Apple provider access where the provider and platform support revocation from the App.
  3. Any optional remote encrypted backup and its active metadata.
  4. Conversations, memories, tasks, reminders, preferences, local keys, cached access state, and other Serena data on that device.

Temporary infrastructure replicas, deletion queues, and security logs may persist for a limited operational period. An encrypted backup object awaiting infrastructure cleanup is not designed to be readable by Serena without the keys controlled by the user.

Request Deletion Outside the App

If you cannot access Serena, email privacy@serenaapp.com with the subject Serena data deletion request. If you linked Google or Apple, use the associated email address when possible. For a guest session, provide only the limited identifiers that Serena Support requests to locate and verify the session.

Do not include conversation content, audio, recovery codes, backup keys, passwords, banking credentials, payment-card information, or full store receipts. We may request limited information needed to verify control of the relevant session or account. Verified requests are handled within the period required by applicable law.

Data That May Be Retained

Serena may retain only data required for legal compliance, accounting, Apple or Google reporting, fraud prevention, security, dispute resolution, refunds, or establishing, exercising, or defending legal rights. This may include:

  1. Minimal backend consent evidence, such as consent versions, document hashes, locale, app/build/platform information, timestamps, and a one-way account hash. It does not contain conversations, audio, memories, tasks, names, emails, advertising identifiers, device fingerprints, or AI-provider payloads.
  2. Limited store, Pix/Iugu, transaction, tax, accounting, reporting, fraud-prevention, refund, support, and dispute records for the period required by law or the applicable platform.
  3. Operational security and deletion evidence retained for a limited period under provider and legal requirements.

Apple, Google, Iugu, and other independent providers may retain information under their own legal obligations and privacy policies. Serena cannot delete records controlled exclusively by those providers.

Purchases, Cancellation, and Refunds

Deleting Serena data or an account does not cancel an Apple App Store or Google Play subscription, stop an already-paid access period, or automatically issue a refund. Before deletion, manage or cancel automatic renewal through Serena’s plan screen or directly in the store account used for the purchase.

A Pix purchase is a one-time payment for 12 months and does not renew automatically. For a Pix charge, unauthorized transaction, withdrawal, or refund request, contact support@serenaapp.com.

Deleting only the App from a device also does not cancel a store subscription or complete the Serena deletion process.

Local Data and Secure Backup Are Different

The Delete local data control erases Serena data only from the current device. It does not delete a guest session or linked account, optional remote encrypted backup, store purchase records, or the limited backend records described above.

Use the Delete Account screen for the complete guest-session or linked-account flow. If you only want to remove an optional remote backup while keeping the linked account, use Settings > Secure backup > Disable and delete remote backup.

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